Q.(How long does it take to receive jewelry?)
A. Every pieces of jewelry are newly handmade. It will take 5-7 business days for production, from the day you place order. Delivery time is 3-5 business days for domestic shipping (Express Mail Service EMS). Delivery time is 7-10 business days for international order. We ship worldwide by airmail or depend on customer’s selected courier.
Q.I never purchase from international seller, is it realiable?
A. Absolutely reliable! We ship via Airmail, DHL, FedEx, or UPS based on customer’s selection and valued of products. Secure by insurance service from these couriers. Payment via PayPal is the most credible and trusted by millions shoppers worldwide. Service of PayPal support shopper’s benefit on online payment or mobile payment. Shoppers no need to disclose financial transaction to sellers in anyway.
Q.Do you have all of jewelry ready in stock? If not, can I place order?
A. Yes! We can start production from good craftsmanship which will take 5-7 business days. Delivery time is 3-5 business days for domestic shipping (Express Mail Service EMS). Delivery time is 7-10 business days for international order.
Q.How can I know ring size or wrist size?
A. Size of ring, you can check from this menu…….. We specify in US size and Japan size and Germany size. In case you are not sure about size, please feel free to contact us anytime. We can service you immediately with exactly measurement.
Jewellery Adjustments and Sizing
We realise the importance of perfectly fitting jewellery and we are happy to make tailored changes to suit you. If any adjustments are required, such as a longer chain or altered ring size, please email us for
assistance.
Ring Sizes:
Bangle Sizes:
Bracelets Sizes:
Necklace Sizes:
Q. Can we communicate by phone?
A. Due to a lot of questions each day, we are not being able to contact by phone. We can contact you via other social medias or you can send message to Email: contact@pahkincollection.com and we will response you as best and as fast we can.
Q.Do you have other payment method?
A. Yes, we also accept other methods of payment. Kindly contact us regarding this issue before confirm the purchasing.
Q. Can I give you stone for change/add into my jewelry?
A. Yes! We can produce according to your request. Kindly suggest us other details of gems, stones, or other materials.
Q.What is Oxidize?
A. According to scientific, oxidize is chemical interaction of Atom and Electron. This interaction will effect, ruin, and change color of metal. This will lead color of metal a bit pale from your first day of purchasing.